Talk to the Mac - Shipping & returns

After you have added products to your Shopping Cart you can check the available freight options and costs by simply entering in the postcode of your address where the order will be shipped to. The same freight options are again displayed when you are checking out and you can choose which method of shipping you want to use at that stage.

We offer a range of delivery services depending on your delivery location and order weight/size. For your security, all shipments will require a signature of an adult upon delivery. Our couriers may ask for you to present identification. Once your order has been dispatched from Talk to the Mac we are unable to change the delivery address or redirect it to another address. When checking out you will be presented with the delivery options available to you for that particular order. Different delivery services have different maximum sizes and weights that they will carry, so on larger orders you may only have one or two delivery options available to you.

Important Information About Delivery Times:
All delivery times are indications only (as provided by the individual delivery service), and indicate the time it would normally take for delivery once the goods are dispatched from Talk to the Mac. Delays in shipment may occur if a product is out of stock or temporarily unavailable from our suppliers. You will be advised via email of any substantial delay. In the event of some items on your order being in stock and some items being substantially delayed we will contact you with the option to split your shipment. Additional freight charges will apply.

Australian Air Express
Australia Air Express delivers Australia wide, including to Post Office boxes. This delivery option may not be available for larger orders. Delivery times to most capital cities is next business day. An extra day or two should be added for Perth, Darwin and regional locations.
Australian Air Express cannot deliver to Locked Bag, RMB or RSD addresses.
Deliveries through this service can be tracked via Australian Air Express Track & Trace.

TNT Road Freight
TNT Road Freight offers affordable delivery of larger items via road freight throughout Australia. Delivery times can range from overnight up to 5 business days depending on your location.
TNT cannot deliver to PO Boxes, Locked Bag, RMB or RSD addresses.
Deliveries through this service can be tracked via TNT Australia's website.

Australia Post Receipted Parcel Post
Australia Post is the only delivery service that will deliver to RMB/RSD addresses, locked bags and other remote locations. Delivery times vary depending on your location. Generally up to 5 business days.
Online tracking is not available for deliveries via this service.

Delivery Times
Please note that delivery times are based on information provided by individual courier companies and should be used as a guide only. Delivery times may vary, particularly for remote locations. The delivery times mentioned are an indicative time for delivery from when your order ships from Talk to the Mac.

Returns
Should you need to return a product to us, please call on 07 4041 6000 or email us at sales@talktothemac.com.au to receive a Return Authorisation number. Normally requests for returns will only be accepted within 7 days of you receiving the goods. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty on arrival. Should a product be returned to Talk to the Mac as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Talk to the Mac and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. Talk to the Mac may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges.
Any disputes shall be judged under the laws of the State of Queensland.

Note: Freight calculations are based on your packed order's "cubic weight". Cubic weight is calculated as the greater of either the package weight or dimensions, based on 1 cubic metre = 250kg.